"Big agency talent and creative, without the bureaucratic headaches and overhead."
- Bob Fitzgerald
Johnsonville - Director of International Business
"No matter the ask, Sun Graphics is timely in their delivery."
- T.W. Bacon
Sartori Cheese - Director of Brand Marketing
"I never felt like I was just a number, I felt like THEIR client."
- Seth Harvatine
Sheboygan Area School District - Superintendent
The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking responsibility for each customer contact and ensuring that all customer requirements are completely met. As the CSR, you are the primary internal representative of our organization; you must convey to the customer a sense of expertise in our printing services and capabilities.
Under the direction of the Vice President of Sales, the CSR provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, and tracking the status of orders in accordance with company policies and procedures.
As a CSR, you are a member of the Sales Team, and together are responsible for supporting the company’s vision and mission. As a CSR, you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
General and Administrative
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, and talk or hear. The employee is occasionally required to stand; walk, and reach
· Fast-paced environment at times: subject to schedule and priority changes and short notice activity.
· The noise level in the work environment is usually moderate. In the plant area, moderate to the occasional loud noise level.
· Occasional exposure to ink, chemical fumes, and airborne particles.
This position can be located in Sheboygan Wisconsin
Job Type: Full-time
Salary: $40,000.00 to $60,000.00 /year
Location: Sheboygan Wisconsin (work from home is available for the right candidate) (Preferred)
Sun Graphics Media is the only agency with all the experts under one roof